CSG Chat Preferences
live Agent dashboard Leaderboard Reporting Settings Preferences

Preferences

Your personal settings — visible only to you.

Profile photo

Replaces your initials in the top nav, inbox, and leaderboard. PNG or JPG, up to 10 MB.

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Saved ✓

Theme

Light, dark, or whatever your operating system is set to.

Notifications & sounds

Catch new chats and messages without staring at the dashboard.

Browser desktop notifications not asked
Pop a desktop alert for new chats and new messages while the tab is in the background.
Sound when a new chat arrives
Two-note tone. Off by default.
Sound when a visitor sends a message in an open chat
Single note, quieter. Off by default.
Keep alerting until a chat is answered
Re-sounds a reminder and shows a badge in the browser tab while any chat is still waiting on a reply — so a busy moment doesn’t mean a missed chat. On by default.
Reminder interval
How often the waiting-chat reminder re-sounds.
Saved ✓